Governance Runbook.

GOVERNANCE RUNBOOK

Lighthouse Sprint — Stage 4: Handoff

How to respond to alerts, handle escalations, execute overrides, and roll back. Every deployed agent ships with this governance wrapper.

Every alert, incident, and escalation is classified by severity. This table defines response expectations.

2.1 Dashboard Access

2.2 Metrics Monitored

List every metric the governance wrapper tracks, with its normal range and alert threshold.

Step-by-step response for each type of alert. Written for operators — not engineers.

3.1 Agent Failure Alert

Symptoms

[Agent stops producing output, error count spikes, queue depth growing]

Immediate Actions

[1. Check monitoring dashboard — identify which agent and what error]

[2. Check integration status — are source systems reachable?]

[3. Check recent changes — was anything deployed or changed in the last 24 hours?]

[4. Attempt restart if agent is stateless and error is transient]

Escalation Trigger

[Escalate if: agent does not recover after restart, or same failure occurred > 3 times in 24 hours]

3.2 Quality Degradation Alert

Symptoms

[Error rate above threshold, output quality flagged by human reviewers]

Immediate Actions

[1. Pause agent output pipeline — stop publishing/sending until reviewed]

[2. Review last 10 outputs — identify pattern in quality failures]

[3. Check input data quality — has the source data changed format or content?]

[4. Compare to baseline — is this a regression or a new failure mode?]

Escalation Trigger

[Escalate if: root cause not identified within 2 hours, or error rate > 2x threshold]

3.3 Performance Degradation Alert

Symptoms

[Latency exceeding threshold, throughput below target, queue backlog growing]

Immediate Actions

[1. Check system resources — CPU, memory, API rate limits]

[2. Check external dependencies — are integrations responding normally?]

[3. Check volume — is input volume within expected range?]

Escalation Trigger

[Escalate if: performance does not return to normal within 1 hour]

4.1 Escalation Matrix

4.2 Escalation Communication Template

Use this format when escalating an issue.

How to manually override an agent when it needs to be stopped, paused, or its output corrected.

5.1 Emergency Stop

[How to immediately halt all agent activity. Step-by-step instructions.]

5.2 Pause & Resume

[How to temporarily pause a specific agent without stopping the entire workflow.]

5.3 Manual Correction

[How to correct an agent's output after it has been produced but before downstream impact.]

How to undo what an agent did and restore the previous state.

6.1 When to Rollback

[Agent produced incorrect output that reached production]

[Integration failure caused corrupted data in downstream systems]

[Agent operated outside its intended scope or guardrails]

6.2 Rollback Steps

Fill in specific rollback procedures for each agent and integration.

6.3 Post-Rollback

[1. Confirm all affected systems are back to known-good state]

[2. Notify all stakeholders of the rollback and its scope]

[3. Log the incident — what happened, why, what was rolled back, impact assessment]

[4. Conduct root cause analysis within 48 hours]

[5. Update this runbook if the incident revealed a gap]

7.1 What Is Logged

Every agent action is logged. This section defines what the audit trail captures.

7.2 Accessing Audit Logs

Track all incidents here. Review monthly to identify patterns and update procedures.